FAQ

What is the OCM ‘process’?

Quite simply we offer a seamless way to dispose of your unwanted IT assets. So we will not only buy them from you, but collect them from site, erase any data they hold, then reuse or recycle all that we can, so only the minimum of waste goes to landfill.

Will you always buy everything?

We pay for equipment with a resale value, so 98% of the time we are able to pay out on the projects we carry out. We always agree prices upfront and point out any expected costs we may have to take into account when planning the work.

Will you take all our unwanted IT equipment away?

Yes. We don't 'cherry pick' items, so you know that even ‘no-value’ items will be taken away and disposed of.

How can I be sure that all our business data will be erased from a hard drive?

Data security is central to everything that we do, which is why we have invested in world-leading Blancco data erasure technology, which works to HMG IL 5 Enhanced level, the data wiping standard insisted upon by the UK government.

What if you can’t read a drive, what happens to the data then?

If we can’t erase any storage media completely, we destroy it using our own shredder. This chops material into 20mm pieces, which is then mixed together making reconstituting a drive practically impossible. This ensures complete destruction of all data. So, whether erased or destroyed, you have the reassurance of knowing that you will never be compromised by a data breach from disposed of equipment and that you will be fully compliant with data privacy regulations.

What happens to equipment other than storage media?

We use a spiking machine on devices such as chip and PIN machines, routers and hubs to pierce the main board and then recycle the material accordingly.

What happens to residues from shredding or spiking?

It’s sent for recycling, with materials being separated into different waste streams that can be processed and reused.

How can I be sure my equipment and data has been disposed of properly?

We audit the entire process, from collection right through to disposal, so we can supply you with a complete paper trail. That includes confirmation of data erasure — the Blancco system can generate a tamper-proof certificate confirming that for every item — as well as any relevant disposal certificates, such as Waste Transfer Notes. That means you will have a complete ‘disposal picture’ for any piece of equipment.

Can you donate equipment on our behalf?

Absolutely. Once they have been wiped of data, we are happy to pass on any usable computers, laptops, PCs or Macs to a charity of your choice. Or sell them on for staff purchase.

Where can you collect from?

Essentially any site in the UK. You just have to tell us where.

We need equipment moved on a workday. How can you minimise disruption to our staff?

Our collection team are highly experienced and trained to remove equipment safely, efficiently and fast, with minimum disruption to your employees or business. We also collect 7 days a week, 24 hours a day, so working outside standard office hours is another option.

Do we have to prepare equipment for collection?

We can collect loose or palletised IT equipment from any room or floor at your premises. Obviously, it’s helpful if equipment is organised beforehand, as this can make the removal process faster and prevent any additional costs.

How do you ensure that our equipment is secure once it has left our premises?

We go out of our way to make sure that the equipment we collect is effectively protected at every stage. To do that, we use Qinetiq approved satellite tracking systems on our vehicles, we security check our personnel, and we make sure that our processing facilities have 24 hour surveillance and are alarmed. A Dualcomm system connects our premises directly to the alarm monitoring centre. It’s all part of our commitment to meeting and exceeding the requirements of ISO 27001:2013 Information Security Management System.

What sectors do you work in?

Thanks to our reputation for providing the highest quality IT & EPoS ITAD services, we have become the first choice IT asset management partner of major companies in the banking, insurance, accounting, legal, retail, utilities, automotive and property sectors, as well as public sector organisations and government departments.

What are your capacity limits?

Our data erasure systems are completely scalable, so we can deal with any amount of equipment, from a single drive right through to a complete data centre, fast, efficiently and securely. For example, our 12,000 sq ft processing facility was able to take delivery of and process the contents from 18 articulated lorries, while we had the logistical capacity to collect and handle IT assets from 300 retail stores, just before Christmas.

When was OCM set up?

In 1987. Historically the company was more focused on computer recycling back then. Today we offer a highly comprehensive IT asset management service for the resale/disposal of end of life and unwanted equipment.

I’m not sure if our unwanted IT equipment is being properly disposed of at the moment. What should I do?

Data breaches can be highly damaging both commercially and to your reputation, so if you’re not absolutely certain how your hardware and data are being processed, it is probably time for a review, just for peace of mind. You can get in touch with our team by calling 01386 555008 or emailing info@ocmbiz.com. Alternatively, you can request a call-back at a time to suit you.